TERMS AND CONDITIONS OF SUPPLY

Eydens Ltd (“the Company”) supplies all products and services on the following terms. No variation of these terms are effective unless in writing and signed by the Company.

Within these terms of condition and supply the following are defined as follows:

“Company”: means Eydens Limited, (Company No 03995360) whose Registered Office is
at 44 Wallace Road, Coventry, CV6 2LX, and its appointed Contractors.
“Customer”: means an individual or company who has requested good or services from the
Company.
“Product”: means any goods supplied to a Customer by the Company.
“Services”: means any service supplied by the Company to a Customer or at a Customer’s request.
“Property”: means motor vehicle, house, premises, commercial premises, safe etc.
“Acceptance”: means the Customer’s execution of this agreement, the making of any order or
signing the Company’s Worksheet upon completion and will be deemed to be an acceptance by the
Customer of these terms.

1. Supply and delivery
1.1 The Customer may place orders for products and services. The Company shall use its best
endeavours to deliver all products and services within the agreed time or within fourteen
business days of receipt of each order if no such time has been agreed upon. The Company
has no obligation to deliver any product or service unless the Company accepts the order.
1.2 The time of supply will be extended if, for any reason/s outside of the Company’s reasonable
control, products or services are not able to be procured, or if the Company is not able to
obtain unimpeded access and facilities in the premises in which Products or Services are to
be supplied.

2. Replacement/Substitution of Products
2.1 The Company shall use reasonable endeavours to obtain products and/or services that have
been ordered by the Customer. Where it becomes impracticable for the Company to provide
any Product or Service already ordered, the Company will use its reasonable endeavours to
provide a substitute Product or Service reasonably suitable for the Customer’s requirements.
The Customer shall be free to accept or decline the offer of the substitute. In the event that it
is impracticable for the Company to supply a Product or Service, the Customer shall have no
claim against The Company.

3. Place of Delivery
3.1 Delivery will take place when the Product is installed or the Services supplied
3.2 The Customer shall ensure that the Company has access to the Property to complete any
installation.3.3 If the Company has agreed to install any Product on or in the Customer’s premises, and the
Customer is not available at the time of the installation, a call out charge will be made.

4. Price
4.1 The price payable for Products and Services will be the price specified in any order, or
agreement. Where no price is specified, The Company’s standard price for the Product or
Service at the time of the order will apply.
4.2 The price of our Services will be set out on the invoice overleaf alongside the box marked “Total”. Such price includes VAT or otherwise stated.
4.3 The price of Our Services will include labour and any materials used in connection with the provision of the Services.
4.4 The Company may amend prices from time to time and will notify the Customer in writing,
effective immediately. Amended pricing will not affect the price payable for Products or
Services already ordered.
4.5 All Pricing & Quotations (including Services and materials) refers to working hours unless otherwise stated. Prices can be subject to change on-site depending on the time, service area, workload and stock price of materials.
4.6 Scheduled (booked) services can be subject to a non-refundable booking deposit
4.7 Any estimate or quote which We provide to You by email, text or orally shall be capable of amendment by Us in the event (i) that We determine additional labour time and/or materials are required to complete the Services which we did not anticipate at the time the original estimate was provided to You or (ii) of a manifest error in respect of the original estimate.
4.8 For automotive products and services additional charges may apply if the customer’s vehicle has aftermarket modifications, pre-existing malfunctions, or issues arising from previous work.
4.9 We DO NOT provide discounts for not meeting the estimates (time of arrival, labour time and/or price of materials).
4.10 When a specific part must be custom-ordered for your vehicle to fulfil your service request, a non-refundable deposit equal to the minimum of the part’s value will be mandatory.

5. VAT
5.1 Value Added Tax (“VAT”) shall be charged on all applicable Products and Services at the
prevailing rate (if applicable)

6. Ownership
6.1 The Company will retain legal and beneficial ownership of any and all products and other
goods which the products have been incorporated into until it receives payment in full for
them and all other amounts owing to it.
6.2 The Customer irrevocably grants the Company a licence to enter upon the premises in which
any Products are installed and remove the Products at any time until payment for the
Products, Services and any other monies owing to the Company is made.

7. Trading accounts
7.1 Trading accounts are available to approved Customers upon application to, and approval of
the Company.
7.2 Trading accounts will be available on strict terms specified by the Company from time to time.
7.3 Our Credit Policy is strictly the 20th of the month following, or 7 days, as per arrangement with
the Company.
7.4 The maximum value of any trading account shall be limited to £500.

8. Charges and Payment
8.1 All charges shall be due in full at the time of delivery unless a Customer Credit Account is in
place.
8.2 Payments are accepted by cash or credit/debit card. Or bank transfer
8.3 Where a Customer Credit Account is in place, the Company shall invoice the Customer on
completion of the Services
8.4 The Customer shall pay each invoice submitted by the Company in full within 7 days of the
date of the invoice or in accordance with the Company’s Credit Policy.

9. Late Payment
9.1 If the Customer does not pay any amount payable to the Company by the due date for
payment, the Customer may be liable for any administration costs, debt collection fees,
interest and other associated costs for late monies paid (in addition to the Customer
remaining liable for the full amount outstanding to the Company).
9.2 Interest on late payments shall be charged at 8 per cent per annum (being the County Court’s
Statutory Interest Rate) which shall accrue on a daily basis from the Due Date until the date of
actual payment of the overdue amount, whether before or after judgment
9.3 The Company reserves the right to place Customer Credit Accounts on Stop Credit (without
notice) should payment not be received by the end of the month following the period end date
on your statement. This allows ten extra days for consultation regarding invoices, credits etc.
The Company is unable to extend credit any further than the terms stated above.

10. Product warranties
10.1 Where products have a third party warranty, the Company will (to the extent permitted by the
third party) allow the Customer to benefit from that warranty, but will not itself be liable under
that warranty. Hardware warranties do not apply to any products supplied by the Customer.
10.2 In addition, the Company warrants all workmanship carried out in the completion of services,
and installation of products supplied by us, for a period of 3 months following the date upon
which such services were carried out and hardware supplied. We do not, however, guarantee
hardware failure due to lack of maintenance on the Customer’s behalf, or for any reasons
attributable to environmental and/or joinery factors beyond our control.
10.3 In the unlikely event that there is any defect with the Services or parts supplied and fitted by Us and such deficiency manifests itself in the twelve (12) month period following completion of the Services, please tell Us as
soon as reasonably possible and give Us a reasonable opportunity to inspect and repair such defect or to replace any defective part as appropriate.
10.4 If a defect is reported to Us in the twelve (12) month period following completion of the Services and upon our inspection of the matter, such fault is found to be genuine (and not the result of deliberate or negligent damage), We will use every effort to repair or fix the defect as soon as reasonably possible during working hours. You will not have to pay for Us to rectify the fault in the Services under this section.
10.5 If the defect results from deliberate or negligent damage, we have the right to charge the total amount for repair.
10.6 Some services have a different warranty period, which will be specified in the estimate or invoice.

11. Customer’s Indemnity
11.1 The Customer warrants that it has full authority to authorise the Company to install any
product or carry out any service at the Customer’s request. The Customer indemnifies the
Company against the consequences of any claim by any third party following installation of
the products at the direction of the Customer. Such indemnity extends to reasonable legal
costs incurred by the Company arising out of any claim by the third party.
11.2. Customer is responsible to indemnify that work on the vehicle does not void any, including manufactures, warranty or insurance. Such indemnity extends to reasonable legal costs incurred by the Company arising out of any claim by the third party. Work can include but not limited to, replacement locks, vehicle unlocking, replacement keys, additional physical security products and electronic security products
11.3 The Customer shall provide the Company with full access to premises in which products are
to be installed and adequate power, lighting, and other facilities to allow the Company to
install or service products. The Company may make further charges to the Customer should
there be any delay, or additional attendances as a consequence of lack of access to facilities,
or lack of adequate facilities. The Customer will advise the Company if it is necessary for the
Company to co-ordinate with any other tradespersons.
11.4 In the event the Customer has requested the Company to gain entry to any Property or Vehicle the
Customer:
11.4.1 hereby confirms that it has a lawful right to gain access to the Property;
11.4.2 acknowledges that the Property may be damaged by the Company gaining access to
the said Property and the Customer voluntarily assumes the risk of that damage.

12. Limitation of Liability: The Customers attention is particularly drawn to this clause
12.1 Nothing in these Conditions shall limit or exclude the Company liability for:
12.1.1 death or personal injury caused by its negligence, or the negligence of its employees,
agents or subcontractors;
12.1.2 fraud or fraudulent misrepresentation; or
12.1.3 breach of the terms implied by Section 2 of the Supply of Goods and Services Act
1982 (title and possession)
12.2 Any liability of the Company for the failure of a product or service shall be limited to the cost of
repair or replacement of that liability or product and in no event shall the Company be liable
for consequential losses arising out of a Company product or service.
12.3 The Company cannot accept any liability for loss or damage that may subsequently be
caused once the Company have on occasion put additional security on place to protect a
Property or Vehicle.
12.4 Subject to clause 12.1:
12.4.1 The Company shall not be liable to the Customer, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or
consequential loss arising under or in connection with the Contract; and
12.4.2 the Company’s total liability to the Customer in respect of all other losses arising under or in
connection with the Contract, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall not exceed £1000
12.5 Except as set out in these Conditions, all warranties, conditions and other terms implied by
statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
12.6 This clause 12 shall survive termination of the Contract.
12.7 Complaints
All complaints should be raised by the Client directly to the Company in writing within 14 days of the
occurrence which gives rise to the complaint. The Company will consider the complaint and shall
provide a response to the Client within 14 days of receipt of the Complaint.
12.8 Notices
Any Notice relating to this contract should be in writing and sent by recorded delivery to the Company
12.8 Governing law and jurisdiction
The parties irrevocably agree any dispute arising out of this contract shall be governed and construed in
accordance with English Law and that the courts of England and Wales shall have exclusive jurisdiction
to settle any dispute or claim.

FOR LOYALTY CARD TERMS AND CONDITIONS, PLEASE VISIT https:// www.eydens.co.uk/loyaltycard/